FAQs

1. How can I contact you?

You can reach us via email at campoeyewear@gmail.com. Our physical address is Rua Guerra Junqueiro, 2730-092 Lisboa, Portugal.

2. Where are your products shipped from?

All our products are shipped from our facility located in Lisboa, Portugal. We ensure that each item is carefully packaged to maintain its quality during transit.

3. Can I get a refund on my products?

Yes, we offer a 30-day refund policy. You can request a refund within 30 days of receiving your item, provided it is in the same condition as received, unworn, and in its original packaging.

4. What is the process for returning an item?

To initiate a return, please contact us at campoeyewear@gmail.com. Ensure that your item meets the return eligibility criteria before reaching out.

5. Are there any items that cannot be returned?

Yes, we cannot accept returns on sale items or gift cards. All other items must be in their original condition to qualify for a return.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

7. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it promptly.

8. Can I exchange my item for a different one?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you desire.

9. Do you ship internationally?

Yes, we offer international shipping. Please check our shipping policy for more details on shipping rates and delivery times to your location.

10. What materials are your sunglasses made from?

Our sunglasses are crafted from premium materials, ensuring durability and comfort. Each pair is designed to blend vintage charm with modern craftsmanship, providing both style and functionality.